Support

Write to us and a person will answer. We reply within one business day, Monday to Friday, 9am–6pm Malaysia time (GMT+8).

Contact us

Email accelerator.utopia@gmail.com.

Please include:

  • your workspace name and the email you sign in with;
  • what you expected to happen, and what happened instead — a screenshot helps more than a description;
  • roughly when it happened, and which WhatsApp number was involved. That is usually enough for us to find the exact request in our logs.

Never send us a password or an access token. We will never ask for one.

Questions we are asked most

My WhatsApp number disconnected. How do I reconnect it?

Open Settings → Channels, choose the number and press Reconnect, then scan the QR code with the phone that owns the number. WhatsApp ends a linked session if the phone is offline for a long period, so this is normal housekeeping rather than a fault.

A message is stuck on the sending clock.

Reload the page first — the clock is often the browser’s own cache rather than the message. If it persists for more than a few minutes on a connected number, write to us with the chat and the approximate time and we will trace that message end to end.

I connected an AI app. Can it send messages by itself?

No. A connected app can read only the numbers you ticked and can prepare a message, never send one. Preparing gives you a link to a ReplyBox screen showing the sending number, the recipient and the exact words; it goes only when you press Approve & send. The app’s own “allow this action” prompt is not that approval.

How do I stop an AI app’s access?

Settings → Connected Apps → Disconnect. It takes effect immediately, and any message still waiting for approval is cancelled. An administrator can revoke any connection in the workspace, not only their own.

Someone left the team. What happens to their access?

Remove them in Settings → Members. Their sessions end and any AI app they had connected is disconnected with them — a connection can never outlive the membership it was granted under.

Can I export my data?

Yes. Write to us from the email address on the account and tell us which workspace. Ask before closing an account: we delete or de-identify workspace data after termination, as described in the Privacy Policy.

Security

If you believe you have found a security problem, write to accelerator.utopia@gmail.com with the words “security report” in the subject line. Please give us a reasonable opportunity to fix it before telling anyone else.