Terms of Service

Last updated: 24 September 2026

ReplyBox is operated by UTOPIA ACCELERATOR SDN BHD (“ReplyBox”, “we”, “us”, or “our”). These Terms of Service (the “Terms”) govern your use of the ReplyBox web application and related services (the “Service”).

By creating an account, joining a workspace, or otherwise using the Service, you agree to these Terms. If you are agreeing on behalf of a company, you confirm you have authority to bind that company, and “you” means that company.

1. The Service

ReplyBox is a multi-tenant shared inbox. It lets a team receive, organise and reply to messages from channels such as WhatsApp, and provides related features including contacts, tags, message flows, broadcasts and reporting.

We may add, change or remove features. Where a change materially reduces what the Service does, we will give reasonable notice.

2. Your account and your workspace

  • You are responsible for the accuracy of your account details and for keeping your credentials confidential.
  • A workspace owner or administrator controls who may join that workspace, what each member may do, and which WhatsApp numbers each member may access.
  • You are responsible for what the people you invite do in your workspace.
  • Tell us promptly at accelerator.utopia@gmail.com if you believe an account has been used without authorisation.

3. Your content

Messages, contacts, media and other material that reach the Service through your workspace remain yours. You grant us the limited licence needed to host, process, transmit and display that material so we can operate the Service for you.

You are responsible for having the right to send the messages you send and to hold the contact data you store, including any consent required where your recipients live.

4. Acceptable use

You agree not to use the Service to:

  • send unsolicited bulk messages, or messages to people who have not agreed to hear from you;
  • send unlawful, fraudulent, deceptive, harassing or infringing content;
  • impersonate another person or organisation, or misrepresent who is sending a message;
  • attempt to gain access to another workspace’s data, probe or disrupt the Service, or bypass any access control or rate limit;
  • resell or provide the Service to a third party except as we have agreed in writing.

5. Third-party channels and connected apps

The Service connects to channels operated by third parties, including WhatsApp. Your use of those channels is also governed by their own terms, and we are not responsible for their availability, behaviour or decisions, including suspension of a number.

You may connect an AI application to your workspace through our connected-apps feature. A connection is limited to the WhatsApp numbers you select, reads only what the connected member could already read, and cannot send a message on its own: every outbound message must be approved by a person in ReplyBox. You are responsible for what you approve, and for your relationship with the AI provider you connect.

6. Fees

Paid plans are billed as described at the time you subscribe. Fees are payable in advance and are non-refundable except where required by law. We may change pricing with reasonable notice, effective at your next renewal.

7. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate access where you materially breach these Terms, where required by law or by a channel provider, or where continued use risks harm to other customers or to the Service.

After termination we delete or de-identify workspace data in line with our Privacy Policy. Ask us before you close an account if you need an export.

8. Availability and support

We work to keep the Service available but do not guarantee uninterrupted operation. Planned maintenance, third-party channel outages and factors outside our control may interrupt it.

Support is available at replybox.my/support.

9. Disclaimers and liability

Except as expressly stated, the Service is provided “as is” without warranty of any kind. To the extent permitted by law, we are not liable for indirect, incidental or consequential loss, or for lost profits, revenue, goodwill or data.

To the extent permitted by law, our total liability arising out of or relating to the Service is limited to the fees you paid us in the twelve months before the event giving rise to the claim.

10. Changes to these Terms

We may update these Terms. We will change the date above and, where the change is material, tell you in the Service or by email. Continuing to use the Service after a change takes effect means you accept the updated Terms.

11. Governing law

These Terms are governed by the laws of Malaysia, and the courts of Malaysia have exclusive jurisdiction over any dispute arising out of them.

12. Contact

Questions about these Terms? Write to us at accelerator.utopia@gmail.com. See also our Privacy Policy.